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Echo Portfolio CEO Series: Ben Albert from Upfront Healthcare

Echo Health Ventures invests to build and grow a diverse portfolio of health care technology and services companies. In the Echo Portfolio CEO Series, we’ll feature several entrepreneurs leading health care startups to learn more about their innovative solutions and shared vision for a better health care system.

Upfront Healthcare, an Echo Health Ventures portfolio company, delivers technology-enabled pre-visit services that optimize the ambulatory experience – preparing and supporting patients while streamlining administrative and clinical operations for providers.

We sat down with Upfront Co-Founder and CEO Ben Albert to learn how Upfront is fulfilling their mission to make every visit valuable for patients and providers through:

– Onboarding new and existing patients with tailored digital content
– Retaining patients by creating access for patients in need
– Growing market share for physician practices by predicting unscheduled, but necessary visits

“The need to improve access is at a critical point,” said Ben. “It takes 24 days on average to schedule a new appointment with a patient. That’s just not sustainable.” As a result, Upfront is gaining traction in helping large health care systems make their physician practices as efficient as possible.

Echo’s partnership with Upfront has allowed them to make significant progress in gaining that traction. Ben explained, “Echo Health Ventures has been a tremendous partner to Upfront Healthcare. They see a lot of opportunities, they meet a lot of people, and they’re great at connecting you with some of the other people who are going to fit in with what you’re trying to accomplish.”

Watch the full video here or learn more about Upfront Healthcare at

Want to see more of this series? Check out: